RV Intake

For RV dealership service departments

Every service request, written up before the RV arrives.

RV Intake is a web form your customers fill out on their phone. Your service department gets a one-page packet by email: who the customer is, which RV it is, what's wrong in their own words, photos, and answers to the questions a technician would ask.

Ask about a pilot See how it works

How it works

  1. Share your link

    Each location gets its own intake link and QR code: on the counter, on your website, or texted by a service advisor during a call.

  2. The customer describes the problem

    A guided form with no app and no account. The customer photographs the VIN, describes the issue by typing or speaking, adds photos and video, and answers follow-up questions about the problem.

  3. Your shop gets the packet

    A one-page packet arrives in your service department's inbox, ready to print or forward. A simple manager app keeps track of every request.

What's in the packet

  • Customer contact details and how they prefer to be reached
  • The RV, decoded from its VIN: year, make and model
  • The issue in the customer's own words, with a category
  • Diagnostic questions and the customer's answers
  • Photos and video, including data plates and fault codes
  • A preliminary assessment of likely causes and parts to check

Why shops use it

  • Fewer phone calls spent taking down details
  • Parts can be checked before the RV is on the lot
  • Customers can submit after hours, from the campground
  • Your logo and colours on your intake page
  • Works with whatever system you already use; nothing to install

Text messages

RV Intake sends text messages to RV owners on behalf of the dealership they are requesting service from. Every message names that dealership, and every message is about the customer's own service request. There are two kinds:

  • An intake link, sent by a service advisor when the customer asks for one, for example during a phone call. The advisor records the customer's consent before the link is sent.
  • A confirmation, sent after the customer submits a service request. The intake form explains the texts before the customer submits, and the customer can choose not to receive them.

We do not send marketing texts. Message frequency varies with the service request. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. Mobile numbers are not sold or shared with third parties for marketing.

Full details: texting terms and privacy policy.

Who we are

RV Intake is a product of Arnold Digital Solutions LLC, which operates this site and the RV Intake service and contracts with the dealerships that use it.

Email
support@rvintake.com
Dealers
Sign in to the manager app
RV owners
Use the link or QR code your dealership gave you, or contact the dealership directly.